Practical AI and automation, without the guesswork.
I help regulated service firms, and other process-heavy businesses, turn manual, repetitive work into automated workflows: finding the work worth automating, building it on tools you already trust, and leaving your team in control of it afterwards. No data team to hire. No transformation programme to wait for.
Start at the smallest honest level.
Most AI money is wasted by reaching for a big, custom build when a prompt or a simple integration would have done the job. I always solve at the smallest level that honestly fixes the problem; it is cheaper for you today and it lasts longer tomorrow. Almost every piece of work sorts into one of three levels.
You already own the tool.
Summarising threads, drafting replies, cleaning up data: ChatGPT, Claude or Copilot do this out of the box. What you need is the right prompt and a bit of training, not a build.
Two systems that should talk.
Re-keying data between your CRM and back office, routing enquiries, formatting reports. An automation platform connects what you already have: reliable, quick, low-risk.
When nothing off-the-shelf fits.
Document parsing, policy logic, an assistant inside your compliance framework. Real custom work, built with guardrails, an audit trail and a human in the loop.
Consulting
Whether you need to know where to start, want one process built and shipped, or want a steady hand on the tiller, there is a service pitched at the right level of involvement.
Automation / AI Audit
A prioritised map of every automation and AI opportunity in your business, each one classified by effort, impact and level, with a recommended order to tackle them. The right place to start if you are not yet sure where AI pays off.
Explore the Audit →Kick-starter Projects
A single, well-scoped automation delivered for a fixed price. We take the process costing you the most time and ship it end to end, built on the tools you already pay for wherever possible, with your team trained to run it.
Explore Kick-starters →Retainers & Coaching
Ongoing support for businesses that want AI and automation to keep compounding: a monthly retainer or fractional engagement, team workshops, or a structured coaching programme. Strategic guidance and implementation, without a full-time hire.
Explore Retainers →Managed Services
The services above are ways of working together on your systems. These two are different: complete operations I deliver and keep running for you, on infrastructure I manage or on cloud infrastructure you own and control (set up for you, keys handed over), with the same review discipline applied to everything I build.
Software Factory
Custom software built by AI agents to written specifications, with human reviews, security gates before go-live, monitoring and measured running costs as standing features. The system behind everything on the Labs page, available for your business.
Explore Software Factory-as-a-Service →Managed Websites
Your website designed, built, hosted and run end to end: live in days, watched around the clock, and kept publishing by an editorial desk that drafts articles, newsletters and social posts for your edits and approval. The site and the words, run as one service.
Explore Managed Websites →Your industry, in its own terms.
Everything above flexes to any process-heavy firm. These pages walk through what the hand-off to software looks like on your processes, with the proof and the governance questions that matter in your world:
Built for regulated environments.
Ten years running operations in financial advice and banking taught me what it means to work under strict regulatory oversight. I build automation and AI that respects compliance boundaries and data governance by default: encrypted in transit and at rest, mindful of GDPR and data-protection duties, and defensible when someone asks how a decision was made. If a workflow touches client or sensitive data, it is designed to hold up to scrutiny.
The tool should fit the business.
I do not push specific software. Wherever possible we build on the systems you already pay for, plus custom API and AI integrations where they earn their place, and only bring in new technology when it genuinely solves a problem. The usual suspects:
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Zapier -
n8n -
Make -
Power Automate -
ChatGPT -
Claude -
Gemini -
Copilot -
Microsoft Office -
Google Workspace -
Zoho -
HubSpot
The right one for the job, and no more.
Not sure where to start? That is exactly what the Automation Audit is for. It gives you the map before you spend a penny on a build.
Schedule an obligation-free call
The best first step is a free 30-minute call. I will ask about your operations, you can ask how I work, and we will both know if it makes sense to go further.
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